Forum Discussion
Agents in Call Queues are not able to see missed call history
Calls to two different Call Queues are sent to Teams Channel and also to Users and Group. but none of the agents could able to see the Missed calls history (any call queue call history). This feature...
The call history that you see in Teams Channels connected Call Queues are personal for the agent, so if the agent was not signed in, and was not offered a call from the CQ, then the call will not be shown as missed for that agent. The same with answered calls, agents will only see their own.
Unfortunately this feature with shared called history for Call Queues is not available yet, I hope that Microsoft will come with an update soon.
Please vote and comment here:
https://feedbackportal.microsoft.com/feedback/idea/1dcbb38c-4ebe-ed11-83ff-000d3a1f8608
Unfortunately this feature with shared called history for Call Queues is not available yet, I hope that Microsoft will come with an update soon.
Please vote and comment here:
https://feedbackportal.microsoft.com/feedback/idea/1dcbb38c-4ebe-ed11-83ff-000d3a1f8608
- Don't hold your breath..its been 3 years so far
