Forum Discussion
Agent in call queue can hear music on hold before connecting
Hi I have a call queue with music on hold configured. Now agents can hear the music after picking up the call. As soon as they are connected with the caller, the music stops playing. The ca...
After months with a case escalated to the product group team they finally came back with this:
"Greetings for the day.
I would like to inform you that, we have received the below update from the Product Group Team.
"We are working on a code fix to stop the music early in the conference mode. This could mitigate the issue a bit. The current ETA is end of July."
As per the update, the current ETA is end of July. Please let us know can we temporarily archive the ticket? "
I have a client reporting this now as well.
I opened a ticket for this same issue, and 6 weeks later, on June 15, 2023, I received the following response:
"As per the investigation of the team we are working with on this case, they have noted that 1 to 2 seconds of Music on Hold (MoH) can still be heard by both parties and this is currently expected. If both parties still hear MoH after more than 2 seconds upon joining the call, kindly provide us the details for the mentioned call so we can further check."
"As per the investigation of the team we are working with on this case, they have noted that 1 to 2 seconds of Music on Hold (MoH) can still be heard by both parties and this is currently expected. If both parties still hear MoH after more than 2 seconds upon joining the call, kindly provide us the details for the mentioned call so we can further check."
