Forum Discussion
Agent in call queue can hear music on hold before connecting
After months with a case escalated to the product group team they finally came back with this:
"Greetings for the day.
I would like to inform you that, we have received the below update from the Product Group Team.
"We are working on a code fix to stop the music early in the conference mode. This could mitigate the issue a bit. The current ETA is end of July."
As per the update, the current ETA is end of July. Please let us know can we temporarily archive the ticket? "
After months with a case escalated to the product group team they finally came back with this:
"
Greetings for the day.
I would like to inform you that, we have received the below update from the Product Group Team.
"We are working on a code fix to stop the music early in the conference mode. This could mitigate the issue a bit. The current ETA is end of July."
As per the update, the current ETA is end of July. Please let us know can we temporarily archive the ticket? "
Br, Christoph