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Add a previously deleted user
We previously deleted a user and I checked and they are gone from AD. But the Add User dialog still has them cached as a suggestion but then cannot resolve - what else do we need to clear to get this to work. I have already run the client Teams and browser cache-clearing scripts from
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
- Looks to me like you may need to open a ticket with Microsoft 365 support, if you haven’t already.
Working with Paul, a Microsoft 365 Support Ambassador over the weekend fixed the issue - there is apparently a sync process between Teams and AAD that needs resetting - just saying as "waiting" would never have fixed it.
theDavidSlight Thanks for the update. I'll have to keep this in mind in case this issue ever affects us!
Another day goes by and nothing has changed ...
- You’re sure the user isn’t in Deleted Users?
Ryan Steele nope - assuming portal.Azure and admin.office are looking at the same list but checked both ... no W****** in either list and still not working now more than two days!!
adam deltinger You can imagine the comments I am getting: can't wait, fix it now, need access, you support people are all the same ... I have check AD and SharePoint user profiles - must be somewhere in Teams
