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Thorlene's avatar
Thorlene
Copper Contributor
Oct 12, 2020

'Unknown User' showing when using Collaborate

Hi, we've got Office 365 E3 license.  I've started to use Forms, and wish to share (collaborate) with another user in my organisation.  Their name comes up when I start typing, which I then select, but afterwards it changes to Unknown User.  In addition, when I send the collaboration link they are not able to access the form, giving a message saying that they don't have permissions.

 

Could anyone please help me out with this?

Thanks

microsoft forms

12 Replies

  • ChrisKJP's avatar
    ChrisKJP
    Brass Contributor
    Nov 17, 2020

    Thorlene I suppose I got the same here. It's strange that some users can share among them, some could not in the organization. I wonder some credentials of some users have been corrupted.

    • CJZheng's avatar
      CJZheng
      Icon for Microsoft rankMicrosoft
      Nov 17, 2020

      ChrisKJP Can you try to check if the user you want is belong to your organization or not? From what we observed that the user who is not belong to your org will be happened this issue. 

      • ChrisKJP's avatar
        ChrisKJP
        Brass Contributor
        Nov 18, 2020

        CJZheng Thanks for your advice. I see no problem when I allow anyone in the organization to edit, which means anyone in the same organization can edit my form. I did encounter a problem when I allow only some people in the organization to edit but not open to all in the org. I didn't test if it happens when let the general public edit my form. I'll check that later.

  • CJZheng's avatar
    CJZheng
    Icon for Microsoft rankMicrosoft
    Nov 06, 2020

    Thorlene Thank you for your feedback! If you can provide the requests har file, that won't be easier for us to root cause it. 

  • Yuanquan's avatar
    Yuanquan
    Icon for Microsoft rankMicrosoft
    Oct 24, 2020

    Thanks for the feedback. We will investigate to see whether there are any regressions in specific sharing.

    • FlowUser1's avatar
      FlowUser1
      Copper Contributor
      Oct 27, 2020

      same issue here. I can select the user by email address to share but then it becomes Unknown user

       

      • FlowUser1's avatar
        FlowUser1
        Copper Contributor
        Nov 18, 2020

        for my issue, it happens with external registered B2B Azure users. They are registered users and it finds them in the dropdown but as soon as it saves it becomes Unkown Users

  • Anthony8298's avatar
    Anthony8298
    Copper Contributor
    Oct 14, 2020

    I'm having the same exact issue. Both users have Forms activated and in fact, the one sharing to collaborate is able to share with others that do have access. It's just one person that they share with that they show up as, "Unknown User".

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