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Thorlene's avatar
Thorlene
Copper Contributor
Oct 12, 2020

'Unknown User' showing when using Collaborate

Hi, we've got Office 365 E3 license.  I've started to use Forms, and wish to share (collaborate) with another user in my organisation.  Their name comes up when I start typing, which I then select, b...
microsoft forms
Yuanquan's avatar
Yuanquan
Icon for Microsoft rankMicrosoft
Oct 24, 2020

Thanks for the feedback. We will investigate to see whether there are any regressions in specific sharing.

FlowUser1's avatar
FlowUser1
Copper Contributor
Oct 27, 2020

same issue here. I can select the user by email address to share but then it becomes Unknown user

 

  • FlowUser1's avatar
    FlowUser1
    Copper Contributor
    Nov 18, 2020

    for my issue, it happens with external registered B2B Azure users. They are registered users and it finds them in the dropdown but as soon as it saves it becomes Unkown Users

    • CJZheng's avatar
      CJZheng
      Icon for Microsoft rankMicrosoft
      Nov 18, 2020

      FlowUser1 Thank you for your message, that exactly matched what we observed, and we just made the change to fix it. Hope it can light up by the end of this week and solve your problem

      • Thorlene's avatar
        Thorlene
        Copper Contributor
        Nov 19, 2020
        Apologies for not sending har file as requested, had a mad week, but thank you so much for fixing this. I tested it earlier and it’s working as expected now. Result!!
        Stay safe all.

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