Forum Discussion
Sorry, something went wrong - backend Excel file
Hi, Anyone know how to get around the issue of the backend Excel file for the responses not opening? Have a couple of forms that have the Sorry, something went wrong message when clicking on ...
Qingwen, we got an error today:
1. please the owner of the form to check if the excel file connected to the form exists. YES
2. What did the owner see when she/he click the "Open in Excel" button? Just "something went wrong" or more detail information. “SOMETHING WENT WRONG”
ERROR ID: 1e76150a-eb89-4516-8a6c-821d1753db15, 2018-10-05 12:27:54Z
3. Do you really have authorization to the form when you got the error page? If you can go to the form response page and then click the "Open in Excel" button,
that means yes, otherwise, no. If you don't have authorization, you get error page like the screenshot is expected. YES, YOU HAVE AUTHORIZATION
1. please the owner of the form to check if the excel file connected to the form exists. YES
2. What did the owner see when she/he click the "Open in Excel" button? Just "something went wrong" or more detail information. “SOMETHING WENT WRONG”
ERROR ID: 1e76150a-eb89-4516-8a6c-821d1753db15, 2018-10-05 12:27:54Z
3. Do you really have authorization to the form when you got the error page? If you can go to the form response page and then click the "Open in Excel" button,
that means yes, otherwise, no. If you don't have authorization, you get error page like the screenshot is expected. YES, YOU HAVE AUTHORIZATION
Zhongzhong_Li
Microsoft
MicrosoftI have asked engineers to check.