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Anonymous's avatar
Anonymous
Oct 25, 2017

Sorry, something went wrong - backend Excel file

Hi,   Anyone know how to get around the issue of the backend Excel file for the responses not opening?   Have a couple of forms that have the Sorry, something went wrong message when clicking on ...
excel
microsoft forms
Zhongzhong_Li's avatar
Zhongzhong_Li
Icon for Microsoft rankMicrosoft
Nov 01, 2017

Hi Rob,

 

Sorry for the slow response.

 

Do you still have the problem? I could help you connect with the engineering team.

Do you mind to send your form URL and technical detail for us? It will help us troubleshoot the error.

 

Regards,

Zhongzhong

  • Anonymous's avatar
    Anonymous
    Nov 01, 2017
    Hi Zhongzhong,

    The urls to the two Flows that are having issues are below:

    https://forms.office.com/Pages/RedirectToExcelPage.aspx?id=U7fLnrmoG0-yBpcWknmKZ4GEDRvUKdZLiKc8OtFEkgRUQVY5V0xTQloxTjhNSFZRTTFRNEVWQUVHUi4u&forceReExport=false

    https://forms.office.com/Pages/RedirectToExcelPage.aspx?id=U7fLnrmoG0-yBpcWknmKZ4GEDRvUKdZLiKc8OtFEkgRUNTRDMjJJTkFLNlJPRjZXTFQxQjlPNlNOWi4u&forceReExport=false

    Technical details are that the Excel file with the responses doesn't open when clicking the "Open in Excel" button.

    Thanks
    • Zhongzhong_Li's avatar
      Zhongzhong_Li
      Icon for Microsoft rankMicrosoft
      Nov 02, 2017

      Hi Deleted, 

       

      I have shared this two URLs to our engineers for further investigation.

       

      Regards,

      Zhongzhong

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