Forum Discussion
Something went wrong - Forms - Permissions?
Sent out an office 365 form as normal but none of our users can access it, getting an error message saying ‘something went wrong’ and that they don’t have permission to access the form, despite being logged in with their 365 credentials and attempting to access from an AAD Joined device.
I see this has been a previous issue but I’ve never had a problem till now.
Is this a known current issue as there’s no advisory or service interruption notice on the admin portal health section for this?
A speedy response and solution would be amazing!
Cheers,
Nicholas
Hi Nicholas_DBG,
Yes, we have fixed this problem in one hour yesterday for both Forms production and GCC.
Forms GCC high will get be fixed soon.
Regards,
Zhongzhong
Good morning
I have experienced the same issue with a form sent out yesterday . A handful of employees get the 'Something went wrong - you do not have permission message'
A quick resolution to this would be appreciated
Yihua Cao (MODC)Microsoft
Thanks for reporting. We noticed that and the issue was mitigated. In case you can still see the error, could you help paste the session id in Technical details?Hi
Thank you for your response - we are no longer experiencing this issue
- I have sorted out this issue. Actually, the root of the problem was that more than email was global administrator
if someone faced with problem, the administrator should be one global administrator and other could be assigned based on need
if you still face problem in sorting this problem let me know
Yao Ke Yihua Cao (MODC) Zhongzhong_Li What is the best way to have this issue resolved? A direct message? Very disappointing to see the duration of this issue across multiple years.
Yao KeSorry for the delay, all the root cause are not same even the message is similar. So we need to analyze case by case. If you seeing this issue with the form in your tenant, please work with your admin to open a support ticket for the issue, we have dedicate support team on this.- Can you supply the link to where I need to generate a support ticket along with the selections needed so that it ends up with the correct support team.
Getting error on a form that I have permission to and have edited before.
Formid is: JIxDKhm0CUiCpT0bdmd0AUyg0igSOIlFiez0dzaS5YFUNVpRQ0lDSks4TDMzS1ozQjhLRkRBUjRFUS4u
I looked at the logs and it listed my connections as successful.
Most appreciated, Steve
Hi Nicholas_DBG
There isn't a status for this as, unfortunately, the Microsoft Forms service isn't in the service dashboard. This is something which needs to be improved in the future.
Nearly every post on the Tech Community suggest this is a service reliability issue so I am going to raise it to the Microsoft Forms Team
@Anqi Du
@ZhongZhong Li
@Frank Yan
@Kai ZhangPlease can you have a look at this for Nicholas_DBG as they are having an issue which looks like a 631 error and that users do not have permissions to access the form.
Best, Chris
I have the same issue. I created a forms, everything worked normal and people filled it in and now I don't have permission to access the results anymore. Can someone help out?ChrisHoardMVP
Came here to say I am having this issue too! Form was working fine until about half an hour ago, now everybody is getting the "Something went wrong - You do not have permission to view this form" error. I am now unable to view the results of the form I created. Is this problem intermittent?
I have sorted out this issue. Actually, the root of the problem was that more than email was global administrator
if someone faced with problem, the administrator should be one global administrator and other could be assigned based on need
if you still face problem in sorting this problem let me know
- Also seeing this in GCC...not seeing it in our service health either.
- Zhongzhong_Li
Hi Nicholas_DBG,
Yes, we have fixed this problem in one hour yesterday for both Forms production and GCC.
Forms GCC high will get be fixed soon.
Regards,
Zhongzhong
I am having the very same issues with the forms and getting the "don't have permission to view this form" message. Are you able to offer any advice?
My session ID is 9f554476-c4ba-455c-b688-18feec2971d5
Thank you,
Drew
I receive error: Something went wrong You don't have permission to view this form.
Session id: ed259aaf-73f6-4199-bc73-0291f587a066, Correlation id: 1bef79d7-e8e7-48c8-b192-6e595bb4faed
Can you fix this error for me
Zhongzhong_Li Im having this issue but cant seem to find what the solution is to fix it. Have checked the licensing and thats all fine.
- Zhongzhong_LiThanks for letting me know.
I will send you a private message to get more detail info.
Zhongzhong_Li Could you please share your fix provided here?
- I am having a problem with forms. I have a "Sorry, something went wrong" message... What do I do?
- Sorry, something went wrong Please try again. Technical details Session id: b1897cf7-4a33-4f63-a997-fb6b8ac82f1e, Correlation id: 7586ec93-9b4a-49d3-9f7d-f76873e2a1c9
- Yihua Cao (MODC)Please check https://support.office.com/en-us/article/turn-off-or-turn-on-microsoft-forms-8dcbf3ab-f2d6-459a-b8be-8d9892132a43, section "I turned on Microsoft Forms, but users in my organization still can't access it". You may contact your admin to do the operation.
- That was the answer! Thank you!
Any update on this error? Any solution?
I have been having a similar problem. Originally no issues with accessing my form, but recently having "You don't have permission" error messages. Tried different browsers, restarted my computer and contacted the owner of the Form and asked them to double check my access which was confirmed.
Session id: a4954e4a-fc10-4baf-9ba7-1d6ad2c864c6, Correlation id: 195a8faf-56be-4c14-a5d8-b8dc97581166
Would someone at Microsoft be able to assist with this issue?
Thank you!
- The same issue from my work colleage:
Session id: 751e4ca8-1b84-4bed-8826-a64f993475e7,
Correlation id: 4a8d1bfa-ee39-4beb-8060-d9fee09d326d- Yao Ke
mateuszjankaminski Can your colleague refresh the page and try again? or try with a private tab of browser?
Yao Ke the same problem. The solution was share Forms for people not only from organization.
