Forum Discussion
Quiz scores and review scores are not equal. Why?
Hi maybe someone can help. Why is my actual test score 100% when I view my results, but if I check my score with the "review scores" option from admin screen, it only comes out to 67%.....? How do I get both to reflect 100%. I am looking to use the auto grade function. The drop down answers is not important as it's just gathering info. If I manually bump the score +1, that 67% won't increase (even with a refresh) to 100% but the answer gets a correct flag and I can see the "extra credit". This is very confusing for such a simple app.
I get the same issue when I tried to use a branching question on another quiz. It's not being scored in one scenario (person doing the test so they get 100%), but in review scores, it's counted as a question and it comes across as a missed answer or something, so the percent is off. Thanks.
2 Replies
This usually happens because the system is calculating scores differently in “test view” vs “review/admin view.” In your case, it sounds like some questions (like dropdowns or branching ones) are being ignored during the actual quiz attempt, but in the review scores they’re still being counted as graded questions. That’s why you see 100% in one place and 67% in another. Auto-grade systems often treat every question as scorable unless it’s explicitly set as “not graded” or “survey only.” Even adding extra credit won’t fix the percentage if the total question count is off.
To fix it:
Mark non-important questions as ungraded / informational
Check branching questions → make sure unused paths aren’t counted
Ensure total “scored questions” is the same in both views
Once the grading logic is aligned, both scores should match.
The discrepancy arises because Microsoft Forms includes all questions such as branching or non-scored items in the “Review scores” calculation, even when those questions do not contribute to the participant’s actual grade. As a result, participants may see a score of 100% if they answered all graded questions correctly, while the administrator’s “Review scores” view can display a lower percentage since ungraded or branching questions are still factored into the total question count.
Check and share your quiz results - Microsoft Support
