Forum Discussion

allenr's avatar
allenr
Copper Contributor
Aug 27, 2019

MS Forms Pro + Flow

Hi All,

 

Is there a way you can set a flow to receive a notification when a specific NPS score is received  for a survey?

 

Example,

  • If you receive an NPS score of below 6 then send a notification to a nominated email address.
  • If you receive an NPS score of 9 or 10 then automatically ask the person to complete a google review (provide the link if possible). 

Thanks

Allen 

microsoft forms

3 Replies

  • Shozab's avatar
    Shozab
    Brass Contributor
    Jun 25, 2021

    Hello allenr

     

    I hope you are doing well.

    You can create NPS detail chart and set conditions to perform specific actions (like send notification and email) using Excel Add-in named ChartExpo for Excel.

    I would recommend you ChartExpo visualization tool because it's dashboard is very simple and no coding skills required to set conditions.


    Excel add-in: https://chartexpo.com/utmAction/MTErTVRDK3hsK1NCK01TT0ZUQ01UKwo=


    Google Sheets Add-on: https://chartexpo.com/utmAction/MTErTVRDK2dzK1NCK01TT0ZUQ01UKw==

    Sharing a https://bit.ly/3wURg2m on how to create NPS chart using ChartExpo.

     

    I hope this will help you.
    Regards.

    • IngeborgHawighorst's avatar
      IngeborgHawighorst
      MVP
      Aug 19, 2021

      Shozab You are posting advertising for this product in many threads. Please don't abuse this forum as your free advertising platform

  • Megan_V_Walker's avatar
    Megan_V_Walker
    Iron Contributor
    Sep 18, 2019

    allenr - yes, you could totally do this. I have written about NPS before in relation to Forms Pro. Although there is a lot in this article that you likely don't want/need, there are parts that should help. 

    https://meganvwalker.com/calculating-your-organisation-net-promoter-score-with-forms-pro/

     

    I also have another post coming out tomorrow on my site that shows how to create things (which you could do an email) when the NPS score comes in. 

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