Forum Discussion
MS Forms Pro + Flow
Hi All, Is there a way you can set a flow to receive a notification when a specific NPS score is received for a survey? Example, If you receive an NPS score of below 6 then send a notifica...
allenr - yes, you could totally do this. I have written about NPS before in relation to Forms Pro. Although there is a lot in this article that you likely don't want/need, there are parts that should help.
https://meganvwalker.com/calculating-your-organisation-net-promoter-score-with-forms-pro/
I also have another post coming out tomorrow on my site that shows how to create things (which you could do an email) when the NPS score comes in.