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Cristina_Diaz's avatar
Cristina_Diaz
Copper Contributor
Sep 30, 2019

MS Forms is failing to save changes and new form information

Across our organization we are experiencing an issue where MS Forms is not saving any changes or maybe a handful out of many to a forms and not saving new forms (saves as untitled with no content).  Is anyone else experiencing this issue?  We rely heavily on forms and may need to find another platform if not resolved soon!

  • MhmdShj's avatar
    MhmdShj
    Copper Contributor

    Cristina_Diaz 
    I have the same problem! In addition to other problems..
    It's seriously unreliable! It deleted my hours of work creating the form.. and more surprisingly, at last it says "This form has the maximum number of questions" just after I already created 160 questions!!!!!! That's insane! How should I have known that if I don't search?! and this is while on the MS website, it says the maximum number of questions is 200!
    I wish I have never used MS Forms. It really really sucks.

  • kwbutler's avatar
    kwbutler
    Copper Contributor

    Cristina_Diaz  Sadly this is still occurring within the Microsoft Forms. I spent about an hour creating a form and when I went to show it to someone, I found out that only about half of my work had saved. Very disappointing. I don't think I'll be able to use this tool since the autosave is unreliable and there is no manual save option. 

    • dqtm_Marina's avatar
      dqtm_Marina
      Copper Contributor

      Is any solution from Office already available?
      Can we trigger manually somehow the "auto-save" ?
      Having same problem (part of changes unsaved), and tricky to follow using the tool...

       

       

      • HannahH12's avatar
        HannahH12
        Copper Contributor

        I've just recently started using MS Forms and the first couple of surveys I did were fine. However, I have suddenly started to experience this issue as well. I strangely also kept getting a message asking if I wanted to remain on the page or leave, which I presume is part of the same issue. I read another post from some time ago suggesting that refreshing after adding every question sorts this issue. However, that isn't very convenient. Also, that post was from 2017 and this issue is still not solved!

  • JaviBar's avatar
    JaviBar
    Copper Contributor

    Cristina_Diaz 

     

    Me too. It is frustrating

     

    Someone at Microsoft Forms development team is taking care of this issue?

  • Emanuel_Guedes's avatar
    Emanuel_Guedes
    Copper Contributor
    Hi,
    Same problem here, anyone knows what occurs? We make some corrections in Forms and some save, some not... this a bug with Office forms?
  • SLockington's avatar
    SLockington
    Copper Contributor
    I too am getting this on specific forms, you just have to sit there randomly changing fields to trigger a save and hope that it's successful. Very Infuriating.
  • Emanuel_Guedes's avatar
    Emanuel_Guedes
    Copper Contributor
    Hi, while we have the same problem here, we test diminish the number of characters per question. Office forms have this limits of characters by questions, answers etc...
    I.E one question have a great number of characters, we divide in two questions, and works!

    Anyway: Office forms donĀ“t display a message of this limit, but display "saving" while you type.. and "saved" when you not type.

    Need to improve this.
  • CaT_C143's avatar
    CaT_C143
    Copper Contributor

    Cristina_Diaz 

    I was having the same issue, but I think I've solved it for now. I went back to edit my missing questions, then copied the "edited" question,  then added it as a duplicate question. I shared the Form in our Team channel and sure enough both the "edited" and "duplicate" questions appeared on the Form. I went back to Form, and deleted the "edited" question, which should be above the "duplicate". Shared the link again and my Form is now corrected. I've only tried it with one form but hope this solves the problem for now. Hope this helps. 

    • 272027's avatar
      272027
      Copper Contributor

      It can result because of changing the values in the original table Forms creates. The best option I have found is to create a new tab, copy the original table to the new one (using =TABLE1 or copied version of each cell) and allow people to update the copied sheet as they like leaving the original sheet unchanged.

       

      If you hide the original sheet and only show the copied one, you (and users) can do what you like with the new sheet (change column names, add columns at the end etc) leaving the original unchanged (useful for audit  too)

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