I’m having the same issues that Microsoft forms is not allowing to open. The site just spins like it’s trying to load then it crashes “sorry, something went wrong”.

RobElliott , same issue here. Forms is creating new documents continuously, but I can't open any of them (the screenshot below shows a single action from my side except the last two documents that I created yesterday when I faced the same issue but gave it up quickly because I thought it was just a temporary issue). After some attempts, it seems I'm logged out and can't log in again, although it says I'm logged in which is quite a bit weird. Please let me know if I can provide more information about the issue. Currently, MS Forms is not usable, at least for me (I haven't yet checked with other users in the organization). Beset regards,Balázs Dévay

devaybalazs RobElliott Hi, I am receiving the following errors when trying to access a form. This is the first time I've encountered this issue. The form was live and users had access to the link and some had completed it. When I login to see the form I see the following: (seems like it's duplicated my original form)However when I open either of the forms I get the following error: It's not displaying any of the previous responses received from users. Can you please help and clarify why this may be happening?

Hi,there is an issue with the service, they are working to resolve it soon, you can view the status here:https://status.office.com/

HotCakeX Hello my forms isnt working and ive done everything i can. What should i do?

Lxghtbloo just saying it isn't working doesn't give us any clue to what's happening. What error message are you getting? In most cases you will need to submit a support ticket to Microsoft, as for most errors there is nothing we can do here on the forum. RobLos GallardosIntranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)

Microsoft forms not working | Microsoft Community Hub

29 Replies

stef_evans
Copper Contributor
Sep 12, 2023
Yeah, mine is coming up "Please make sure you have permission to access this form." when I'm trying to get one up, but speaking to IT they don't know what the issue is lol.
Session id: 1b5b614c-73fc-40c0-b703-e6781d706f52, Correlation id: 5e8ded21-772d-4ab3-abd5-c4f0a4f709d4
- DingkunXie
  Microsoft
  Sep 22, 2023
  stef_evans
  
  It's usually caused by the following reasons: 1. Login account mismatch (Microsoft Account vs. Org Account), 2. Revocation of owner's permission for co-author, 3. Removal of account from group membership, and 4. Accidentally accessing the design page instead of the response page.
- Ashley_Dawson40
  Copper Contributor
  Sep 21, 2023
  Cannot access any of my Microsoft forms:
  Session id: 0522444e-0f10-4822-a21f-df4add2eddd4, Correlation id: c70b5cac-9d41-4328-a492-a35682825fab
  - DingkunXie
    Microsoft
    Sep 22, 2023
    Ashley_Dawson40
    
    It seems that the 'Share as a template' link for a specific form you attempted to access is broken. Please request the form owner to regenerate the link and send it to you.
shegazy
Copper Contributor
Aug 29, 2023
Mvb2922

Hi, suddenly the email we are supposed to send forms from has become

instead of what it used to be. And there is a very big delay when we start sending the Survey Invitation, and a delay of counters being updated. Is that a global issue, or is it local?
Thanks.
- DingkunXie
  Microsoft
  Sep 22, 2023
  shegazy
  
  This is not Microsoft Forms, it's Customer Voice product, you may need your IT to send ticket to their team for further investigation.
NR4940
Copper Contributor
Aug 24, 2023
August 24, 2023
Mvb2922

I started having this same issue yesterday (8/23). Does anyone know of a current outage or solution?
Thank you.
- DingkunXie
  Microsoft
  Aug 25, 2023
  NR4940
  
  On the error page, you can find the Session ID and Correlation ID under technical details. Please share them with me so that I can help check if there is anything wrong in the backend.
blikemic
Copper Contributor
Aug 10, 2023
Did you ever get this resolved? I'm having the same issue today.
IT-AMSU
Copper Contributor
Nov 22, 2022
i'm having the same error here,
anyone found the solution? kindly help
jrusbiyanto
MCT
Oct 26, 2022
I have same issue with one of my user (all users on my organization have no issue). Already tried with different browsers, even using different laptops but the result still the same. My last effort is signed him out all of session for his user on M365 admin, but still no luck. Please help. Thank you.
sammedifyoudo
Copper Contributor
Jun 03, 2022
Mvb2922 and HotCakeX, I'm assuming there was never a resolution to this? Or is there a fix? I am having a similar issue. Microsoft forms is working fine for my personal Microsoft account but not for my work Microsoft account. When I login, the home page/dashboard says "We're having trouble getting your documents. Please try again later." When I try to open a new form, it just stays on the loading screen indefinitely.
HotCakeX
MVP
Mar 15, 2021
Hi,
there is an issue with the service, they are working to resolve it soon, you can view the status here:
https://status.office.com/
- Mmadi675
  Copper Contributor
  May 25, 2023
  HotCakeX
  I had been doing survey for 200 students at same time.
  when I had 140 responses showing, suddenly everything disappeared.
  How to recover the results!
- Lxghtbloo
  Copper Contributor
  Feb 02, 2022
  HotCakeX Hello my forms isnt working and ive done everything i can. What should i do?
  - RobElliott
    Silver Contributor
    Feb 03, 2022
    Lxghtbloo just saying it isn't working doesn't give us any clue to what's happening. What error message are you getting?
    
    In most cases you will need to submit a support ticket to Microsoft, as for most errors there is nothing we can do here on the forum.
    
    Rob
    Los Gallardos
    Intranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)

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Microsoft forms not working

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