Forum Discussion

Mvb2922's avatar
Mvb2922
Copper Contributor
Mar 15, 2021

Microsoft forms not working

I’m having the same issues that Microsoft forms is not allowing to open. The site just spins like it’s trying to load then it crashes “sorry, something went wrong”.
microsoft forms
Lxghtbloo's avatar
Lxghtbloo
Copper Contributor
Feb 02, 2022

HotCakeX Hello my forms isnt working and ive done everything i can. What should i do?

RobElliott's avatar
RobElliott
Silver Contributor
Feb 03, 2022

Lxghtbloo just saying it isn't working doesn't give us any clue to what's happening. What error message are you getting?

 

In most cases you will need to submit a support ticket to Microsoft, as for most errors there is nothing we can do here on the forum.

 

Rob
Los Gallardos
Intranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)

  • _Jinu's avatar
    _Jinu
    Copper Contributor
    Dec 28, 2022

    RobElliott

    I had created a form day before yesterday it was working fine for a day. But now it's not loading. People can register using the form link but i cant see the results.

    Now It says  Sorry, something went wrong

    IT policy has disabled the collaboration feature.

    Session id: 86ded387-9758-4896-9fc8-26ae9af8ba1b, Correlation id: 12ab876e-3792-4693-8f20-6b7a2a09bbec

    • RobElliott's avatar
      RobElliott
      Silver Contributor
      Dec 29, 2022

      _Jinu it sounds like your IT department has made a change to the settings for forms. Have a look at the post https://answers.microsoft.com/en-us/msoffice/forum/all/it-policy-has-disabled-collaboration-feature-on-ms/829620fa-9980-4e87-8469-7d0bd55e3df9.

       

      Rob
      Los Gallardos
      Intranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)

  • devaybalazs's avatar
    devaybalazs
    Copper Contributor
    May 12, 2022

    RobElliott , same issue here. Forms is creating new documents continuously, but I can't open any of them (the screenshot below shows a single action from my side except the last two documents that I created yesterday when I faced the same issue but gave it up quickly because I thought it was just a temporary issue).

     

     

    After some attempts, it seems I'm logged out and can't log in again, although it says I'm logged in which is quite a bit weird.

     

     

    Please let me know if I can provide more information about the issue. Currently, MS Forms is not usable, at least for me (I haven't yet checked with other users in the organization).

     

    Beset regards,

    Balázs Dévay

    • InfoSecKhan's avatar
      InfoSecKhan
      Copper Contributor
      Jun 02, 2022

      devaybalazs RobElliott  Hi, 

      I am receiving the following errors when trying to access a form. This is the first time I've encountered this issue. The form was live and users had access to the link and some had completed it. When I login to see the form I see the following: 

      (seems like it's duplicated my original form)

      However when I open either of the forms I get the following error: 

      It's not displaying any of the previous responses received from users. Can you please help and clarify why this may be happening? 

Resources