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nicksutcliffe_q's avatar
nicksutcliffe_q
Copper Contributor
Jun 30, 2021

Microsoft Forms jumps to the top of the page when editting

I've created what is so far a very basic form with one section and a multiple choice question in the form. As I add new options for the multiple choice, the form keeps jumping to the top of the page - it seems to be whilst it is "saving". This issue seems very similar to:

 

https://techcommunity.microsoft.com/t5/microsoft-forms/forms-keeps-jumping-to-the-top/m-p/329623

 

This is very frustrating as I have a lot of questions to add and what I'm editting keeps jumping out of view as the page resets to the top.

  • anagosushi's avatar
    anagosushi
    Copper Contributor
    I just wanna put a heads up (if there's an admin who will check this thread), that it's still a problem for me in 2022. I tried the suggestion of closing the browser and reopening it but it still jumps to the top. I hope this can be fixed... I really prefer MS because it's neat but sadly it's pretty much useless for me now.
  • RoryTyer's avatar
    RoryTyer
    Copper Contributor
    +1 for this - using Safari on Mac w/ most recent software update
  • mike4465's avatar
    mike4465
    Copper Contributor

    I'm encountering the same problem (2/2022).  Please fix this or will have to find another option for creating forms (i.e., Google)nicksutcliffe_q 

  • rccryan's avatar
    rccryan
    Copper Contributor

    I've had the same problem intermittently for a week or two now when creating new Forms. Very frustrating! 

    However, I may have stumbled upon a work-around. The problem went away when I add branching and then cancelled it as follows:

    1. click the ellipsis "..." next to any question
    2. choose "Add branching"
    3. click "Back"
    • mike4465's avatar
      mike4465
      Copper Contributor

      Thanks for the reply and tip.  I have discovered that it doesn't do it if I use the Microsoft Edge browser.  Must be a Microsoft thing, maybe.rccryan 

    • khalidfirdausi's avatar
      khalidfirdausi
      Copper Contributor

      rccryan I have this issue when using the form on my android phone

       

      Is there a known fix? It was working yesterday and today it's acting up. 

      • rccryan's avatar
        rccryan
        Copper Contributor

        khalidfirdausi I wouldn't expect good results with in Android, but it might depend which browser you are using. I'd suggest the following:

        a) Put your Android browser in desktop mode (e.g., in Chrome, tap the 3 vertical dots, then check the box for "Desktop site").

        b) Try a different browser (Chrome, Firefox, and Brave are my three favorites, but I understand Edge is now available for Android).

        c) Don't use Android, use a Windows computer with the MS Edge browser. 

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