Microsoft Forms flagged phishing. No admin path to unblock Case #7084487321

Hello,

I am a paying Microsoft 365 Family subscriber and recently created a Microsoft Form to coordinate a student outing. Unfortunately, the form was flagged as phishing because it included fields like “Name” and “Email.” The form is now completely blocked, and the “Collect Responses” button is disabled.

I contacted Microsoft Support (Case #7084487321). The agents explained that:

• Personal/Family accounts cannot access the Admin Center → Health → Message Center, where flagged forms can normally be reviewed.
• Only a global or security administrator in an organizational (work/school) tenant can unblock flagged forms.
• As a Family subscriber, there is no escalation path to have a non-malicious form reviewed or released.

This effectively means that Microsoft Forms is unusable for its basic purpose (collecting names/emails) under a Family subscription. I was transferred to Billing, who suggested I either cancel my subscription or “leave feedback.”

My questions to the Forms/Product Team:

1. Can you confirm whether this limitation is by design for personal/Family accounts?
2. If so, why is this not made clear in Microsoft 365 Family product documentation or marketing materials?
3. What recourse do paying Family subscribers have if Forms is blocked and there is no administrator to request review?

I feel misled as a paying subscriber because a core feature is effectively disabled. I would like official clarification from Microsoft Forms engineering/product management, and guidance on whether Family subscribers should expect that Forms is not intended for collecting names/emails.

Thank you for your time.