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itsdivyanshu's avatar
itsdivyanshu
Copper Contributor
Feb 22, 2022

Isn't there any calculation mistake of NPS - MS forms?

I recently conduted a Net promoter score (NPS) survey using MS forms, while promoters were 12, passives were just 01 and detractors = 00 (Nil);

Yet it shows the NPS as 92. Shouldn't it be 100 as per the NPS formula i.e. % of Promoters - % of detractors?


Can someone please clarify? Thanks in advance.

 

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