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ELIZABETH VERONICA GUTIERREZ JUAREZ's avatar
ELIZABETH VERONICA GUTIERREZ JUAREZ
Copper Contributor
Aug 22, 2018

i cant download excel file with the answers

Hi!

 

I have a problem with a form i need your help please

 

My form have 45 questions and 4419 answers. When I try to download the excel file after a while it returns an error that says:

The file can not be downloaded try it later

 

i dont know what i need to do for resolve this problem.

I appreciate your comments, thank you very much.

 

 

microsoft forms
  • taideoli's avatar
    taideoli
    Copper Contributor
    Dec 09, 2019

    Hi ELIZABETH VERONICA GUTIERREZ JUAREZ 

    I had the same problem.

    I think you have already solved the issue, anyway I write down, because I think other people may have the same problem.

     

    If this failure occurs. Above the excel icon has 3 points ("..."), click there and then choose the last option "sync in a new file" (I dont know exactly the sentence written in english). Then, try again to click over the excel summary and then it will be downloaded.

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