Forum Discussion
How to change the email address that is used to send the responses to in a form?
Can I edit the email address that the responses go to? I have a user who created a form under their account but doesn’t want the responses to go to them but to a different email address. Can that be done? Thanks.
Hi cordovad
You can't do that through forms as they are the creator and defaults to them when new responses are received, however you could set up something in Microsoft Flow (if you have access to it) that picks up when a response is made and emails the response to someone else.
It could look like:
Hope that makes sense?
Cheers
Damien
Thank you Damien. I haven't played with Flow before. I'll give it a try and see what happens. Do you have to have Exchange Online? Currently, we are only on-premise with Outlook clients. Thanks again.
If you don't have Exchange Online, you can't use the Outlook connector. But look for the Mail connector provided by PowerApps. You can use that to email people, even without a PowerApps license turned on for the recipients.
Hi! What a great work around, thank you for sharing.
I am having issues with getting the responses to attach to the email notification - am I missing something on the 'Get Response Details' step?
Thanks!
Rachel
Hope you are well.
Once you set up Get response details, you can insert the output form responses into the email body.
Here's one I did for my company.
Just click onto the body area, go to the Add dynamic content from the apps and connectors used in this flow, and click to insert that field into your email body.
That should do the trick! Run some tests first to ensure you are happy with it. Maybe use your email as the To so you can see the result.
Hope that helps?
Cheers
Damien
- Fantastic Thanks!
I just accomplished this using the SMTP Application instead of the email application provided in the thread,
You must use an authenticated account. In our case we have a generic account designated for sending emails.
This issue is a few years old now. Do we have an update on when we will be able to change the email addresses in Forms? 111k views..... it is a needed feature.
Damien Rosario Thank you for this solution, I am having an issue where the email I'm setting the response to is getting two emails every time a form is filled out. This happened after I turned off the "Get email notification of each response in the survey form settings. I turned this off as I didn't want to receive an email every time a form was filled out. Any ideas on how to work around this issue?
Hi crazyspatial
Apologies, missed seeing your question. Is this still an issue for you?
If yes, please show a screen shot of your flow. It is difficult to diagnose without seeing how you're set up.
As a thought, you may want to check if your email has the recipient lised twice in it for example as cc.
Good luck and best wishes
Damien
Go to the 3 dots in the right upper corner, click on collaborate or duplicate, obtain a link to duplicate, and send it to the email you want as the one that will be receiving the responses' notifications. They will get the email, click on the "duplicate" option, and will take them to the duplicated form. They can now edit it. They will have to create a new link for people to see and fill out the form, but once that's done, the responses will get to them and not the previous email. cordovad
