Forum Discussion
How to change the email address that is used to send the responses to in a form?
Can I edit the email address that the responses go to? I have a user who created a form under their account but doesn’t want the responses to go to them but to a different email address. Can that be done? Thanks.
Go to the 3 dots in the right upper corner, click on collaborate or duplicate, obtain a link to duplicate, and send it to the email you want as the one that will be receiving the responses' notifications. They will get the email, click on the "duplicate" option, and will take them to the duplicated form. They can now edit it. They will have to create a new link for people to see and fill out the form, but once that's done, the responses will get to them and not the previous email. cordovad
Damien Rosario Thank you for this solution, I am having an issue where the email I'm setting the response to is getting two emails every time a form is filled out. This happened after I turned off the "Get email notification of each response in the survey form settings. I turned this off as I didn't want to receive an email every time a form was filled out. Any ideas on how to work around this issue?
Hi crazyspatial
Apologies, missed seeing your question. Is this still an issue for you?
If yes, please show a screen shot of your flow. It is difficult to diagnose without seeing how you're set up.
As a thought, you may want to check if your email has the recipient lised twice in it for example as cc.
Good luck and best wishes
Damien
This issue is a few years old now. Do we have an update on when we will be able to change the email addresses in Forms? 111k views..... it is a needed feature.
I just accomplished this using the SMTP Application instead of the email application provided in the thread,
You must use an authenticated account. In our case we have a generic account designated for sending emails.
Hi cordovad
You can't do that through forms as they are the creator and defaults to them when new responses are received, however you could set up something in Microsoft Flow (if you have access to it) that picks up when a response is made and emails the response to someone else.
It could look like:
Hope that makes sense?
Cheers
Damien
How can I set power automate to send form responses from a company department email mailbox such "email address removed for privacy reasons" and not to the form creator? The creator may leave the company and no longer the owner. Also, we would like the owner to not receive the email in their personal Outlook sent folder, only to the Invoice department "sent" folder?
LisaQC you need to use the "send an email from a shared mailbox (v2)" action and make sure that the owner of the flow has full privileges on the mailbox. The sent email will appear in the shared mailbox sent folder.
Best practice is to always make sure that any business or critical flows always have more than 1 owner so that if the original owner leaves then the flow can still be edited and used.
Rob
Los Gallardos
Microsoft Power Automate Community Super User.
Principal Consultant, SharePoint and Power Platform WSP Global (and classic 1967 Morris Traveller driver)
- Fantastic Thanks!
It's ridiculous that someone has to set up a flow to just send the response to another email. This is such a simple feature it is very disappointing that it isn't an "easy win" for the dev team to enable. Guess I'm stuck with the clunky Survey app in sharepoint. Too bad, Forms was looking good.
- Just duplicate the form and send it to the other email.
