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Mhelbien-Adrienn29's avatar
Mhelbien-Adrienn29
Copper Contributor
Mar 15, 2019

Getting Something went wrong after click the Open in excel option

Hi 

 

Good Day!

 

 

I have a user that is accessing a specific survey that when he go to response and click the open in Excel option he will be getting the error " Sorry, something went wrong"

 

Any help will be appreciated

 

Thanks!

microsoft forms

8 Replies

  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Mar 17, 2019

    HiMhelbien-Adrienn29 

     

    It's been a few days. Is it still happening?

     

    Sometimes forms goes down which can lead to errors, but it tends to get fixed very quickly.

     

    Cheers

    Damien

    • Mhelbien-Adrienn29's avatar
      Mhelbien-Adrienn29
      Copper Contributor
      Mar 19, 2019

      Hi Damien

       

      Thank you for your response ,

       

       

      Yes it is still happening with this specific survey - 

      after clicking the open in excel option still gonna get the error 

       

      Any thoughts or input for this concern?

       

       

      Thanks and regards,

      Adrienn

       

       

       

      • Damien_Rosario's avatar
        Damien_Rosario
        Silver Contributor
        Mar 19, 2019

        Mhelbien-Adrienn29 

         

        Hi Adrienn

         

        Weird one. I would do two things:

         

        1. Check to see if anyone else is experiencing the same issue or whether it's just the one user. If it's others too I'd check to see the results file is on SharePoint/OneDrive and is working.

         

        2. Given the issues, I would log a support ticket with Microsoft. 

         

        Ultimately the only people who can fix this will be Microsoft but I always find it good to suss out the issue so I can describe the problem when speaking with them.

         

        Just my two cents. Hope it works out well for you!

         

        Cheers and best wishes

        Damien