Forum Discussion
errorcode 631 on forms
Unfortunately the errorcode '631' appears when I want to use forms.
Does anyone knows how to fix this?
Kathy Liu
Microsoft
MicrosoftWe've fully restored the service for all Forms users and will close this
discussion. Summary of impact: Between 00:50 GMT and 11:15 GMT, a
significant number of users encountered "Something went wrong" errors.
Root cause: Architectural change to switch Forms' connection to SQL
Azure. Mitigation: Engineers checked in a fix to revert the code change
and flushed impacted caches. Next steps: Engineers will continue to
investigate and prevent future occurrences. Thank you for your
understanding and participating in this discussion. Your Microsoft Forms
Hi Kathy,
I am aware that the problem has been fixed for many user. But I just encountered the issue an hour ago. Could you help me look into it?