Forum Discussion

Callie1993's avatar
Callie1993
Copper Contributor
Dec 04, 2023

Employees not able to access form

I sent out a survey Form to our entire organization but several people are getting the error message: "Something went wrong. Please make sure you have permission." I can't figure out why most people ...
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MikiP's avatar
MikiP
Copper Contributor
Dec 04, 2023
I have several Forms been using for years and was just in this afternoon that now can't access any either!
DingkunXie's avatar
DingkunXie
Icon for Microsoft rankMicrosoft
Dec 04, 2023
Please expand the 'Technical details' section on the error page and share the session ID and correlation ID with me. I can help to check the details from the backend.
  • Callie1993's avatar
    Callie1993
    Copper Contributor
    Dec 06, 2023

    DingkunXie this is the error message received when anybody but me tries to open the form. 

     

    • DingkunXie's avatar
      DingkunXie
      Icon for Microsoft rankMicrosoft
      Dec 06, 2023

      Callie1993 

       

      Our telemetry shows that access to a personal form was denied because the person trying to access it is not the form owner and does not have permission to access it. Please contact the form owner to grant collaboration permission and enable access.

      • Callie1993's avatar
        Callie1993
        Copper Contributor
        Dec 07, 2023

        DingkunXie I am the form owner. How do I make it where anybody has permission to open it and complete it? I can't figure that part out. I have it marked where anybody in HHSC is supposed to be able to open and complete it. 

  • MikiP's avatar
    MikiP
    Copper Contributor
    Dec 05, 2023

    DingkunXie here's 2 of them 

     

     

     

    • DingkunXie's avatar
      DingkunXie
      Icon for Microsoft rankMicrosoft
      Dec 05, 2023
      Those two forms belong to one group. Access from the user was denied because they are not a member of that group. (Note that the group owner does not have access permission; only group members do)
      • MikiP's avatar
        MikiP
        Copper Contributor
        Dec 05, 2023

        DingkunXie that does not make sense, i created these Forms and have been owner of that group and had access for 3 years, including yesterday afternoon and now none, but also had a member instead of an owner check and they can't access either.  actually weird for all of us showing 0 forms in all groups now - but there a handful in some that can access: