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Callie1993's avatar
Callie1993
Copper Contributor
Dec 04, 2023

Employees not able to access form

I sent out a survey Form to our entire organization but several people are getting the error message: "Something went wrong. Please make sure you have permission." I can't figure out why most people ...
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MikiP's avatar
MikiP
Copper Contributor
Dec 04, 2023
I have several Forms been using for years and was just in this afternoon that now can't access any either!
  • DingkunXie's avatar
    DingkunXie
    Icon for Microsoft rankMicrosoft
    Dec 04, 2023
    Please expand the 'Technical details' section on the error page and share the session ID and correlation ID with me. I can help to check the details from the backend.
    • Callie1993's avatar
      Callie1993
      Copper Contributor
      Dec 06, 2023

      DingkunXie this is the error message received when anybody but me tries to open the form. 

       

      • DingkunXie's avatar
        DingkunXie
        Icon for Microsoft rankMicrosoft
        Dec 06, 2023

        Callie1993 

         

        Our telemetry shows that access to a personal form was denied because the person trying to access it is not the form owner and does not have permission to access it. Please contact the form owner to grant collaboration permission and enable access.

    • MikiP's avatar
      MikiP
      Copper Contributor
      Dec 05, 2023

      DingkunXie here's 2 of them 

       

       

       

      • DingkunXie's avatar
        DingkunXie
        Icon for Microsoft rankMicrosoft
        Dec 05, 2023
        Those two forms belong to one group. Access from the user was denied because they are not a member of that group. (Note that the group owner does not have access permission; only group members do)