Forum Discussion
Email notifications don't work
Raise a ticket inside your Office 365 admin Portal.
I just raised a ticket in my admin portal. If everyone else can do the same, may be we can get this up the to-do list
they may ask to perform a message trace for these missing emails. If the emails are automatically produced by a service within "Forms/Office" then sent to your inbox, you can take that sender email address (from your previous notifications) and run a messages trace in your Exchange Admin Center > Mail Flow > Message Trace. Enter the sender (which should be the Forms Service email) and your email (owner) as the recipient and the dates and times you expected the email to be received. Extend the parameters by 3 hours or more both before and after the expected time of the email to produce results. With the results of the message trace you can gain some insight as to where these emails are getting held up. See the link below
- https://blogs.technet.microsoft.com/exchange/2018/05/02/new-message-trace-in-office-365-security-compliance-center/
The above info for message traces is usually helpful when emails go missing, however, in this case, when a message trace is performed using the sender email address:
"Forms-notification@microsoft.com" there are no results found.
