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chicago225's avatar
chicago225
Copper Contributor
Feb 19, 2020

Can't re-open a survey - suggestions?

We tried out Forms for the first time with a 15-question survey.  We set an end date, got some responses, but were not satisfied with the quantity of responses, so we are looking to get more.  I can't figure out how to conduct the same survey again, here is what was attempted:

 

-change the end date for a survey that has expired.  Get an error message "We couldn't save your changes. Please refresh the page.".  Also tried several combinations of changing start date, end date, accepting responses, all same error message.

-assuming this is a feature not a bug, I then copied the survey to conduct it once again.  However, in the copy function, the start & end dates are also copied, so I can't conduct a new survey with a copy of the old one.  I'm also unable to delete this copied survey, even though it has zero responses and is expired.  

 

Would prefer to simply re-open the original survey so that all responses are commingled, but if there was a way to copy an expired survey and re-use that, that is an acceptable backup solution.

 

Any ideas?

microsoft forms

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  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Feb 20, 2020

    Hi chicago225

     

    It doesn't sound a normal experience at all and I'm certainly not experiencing it myself. It may be an issue with Forms itself and may require a ticket.

     

    If you want, you could try a few things as well, such as to try a different web browser, or to see if you can untick End date and then reapply it when you want to close the survey.

     

    Otherwise a ticket with Microsoft might be the way to go?

     

    Cheers and good luck

    Damien

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