Forum Discussion
Cannot Complete Survey
So I made a survey and sent it out, but a bunch of people have emailed me saying that they couldn't complete the survey because, upon hitting "Submit", the survey told them they were idle for too long and needed to refresh the page. But then when they refreshed the page, all of their answers were deleted and they had to start over.
What causes this? How do I fix it?
10 Replies
Refreshing the page will definitely wipe the answers so I wouldn't recommend it (worst case users can open another tab to the survey and copy/replicate their first survey answers into the new survey window), but as to the time out problem, I haven't personally seen that one happen.
Our of curiousity, how many questions do you have in the form? How long are people taking to complete it?
I might also tag in one of my favourite forum colleagues to see if he has any ideas? Deleted
Cheers
Damien
- Hi Damien,
Thanks so much for your answer. The survey has about 39 questions and it takes around 20 - 30 minutes to complete. However, some who complete in that time don’t timeout.
And yes, feel free to tag whoever you want. The more help, the better.Thanks for your answer. We'll do our best to help!
If Chris doesn't have a solution (hoping he might), I would suggest asking Microsoft what's happening on this front as they may have been (or still are) experiencing service issues with regard to Forms.
I might also tag in Zhongzhong_Li from Microsoft to see if he has any thoughts?
Cheers
Damien
