Forum Discussion
Cannot Complete Survey
Refreshing the page will definitely wipe the answers so I wouldn't recommend it (worst case users can open another tab to the survey and copy/replicate their first survey answers into the new survey window), but as to the time out problem, I haven't personally seen that one happen.
Our of curiousity, how many questions do you have in the form? How long are people taking to complete it?
I might also tag in one of my favourite forum colleagues to see if he has any ideas? Deleted
Cheers
Damien
Thanks so much for your answer. The survey has about 39 questions and it takes around 20 - 30 minutes to complete. However, some who complete in that time don’t timeout.
And yes, feel free to tag whoever you want. The more help, the better.
Thanks for your answer. We'll do our best to help!
If Chris doesn't have a solution (hoping he might), I would suggest asking Microsoft what's happening on this front as they may have been (or still are) experiencing service issues with regard to Forms.
I might also tag in Zhongzhong_Li from Microsoft to see if he has any thoughts?
Cheers
Damien
Yeah, I'm not sure that's a pretty long survey. Probably a baked in Timeout for the application itself that we wont' be able to change. If anything,
Only thing I could recommend is splitting the survey up. You can customize the thank you message now, maybe add a link to the next section in that message to fill out? So have 10 questions, then submit, on thank you message, link to next 10. etc?Deletedand Damien_Rosario,
So I broke the survey into smaller sections and decided to test it to see if it resolved the issue.
Sure enough, I completed it and got the timeout issue myself. I completed it in roughly between 2 - 10 minutes. I haven't been able to get it again since. Below is a picture of the error message.