Forum Discussion

Pat_Fetty's avatar
Pat_Fetty
Icon for Microsoft rankMicrosoft
Jan 10, 2019

Branching simply isn't working on my form

Hello,

 

I searched the form (survey) and don't see anyone having the issue I am having.  I have a form with about 25 questions, and when I select the Branching option, on the options page, NONE of my questions has the dropdown that is explained in the help file.  In fact, I get a single dropdown that is next to the title of the question (see attached screenshot).

 

Everything here seems pretty straight forward, so what am I missing?

 

Thanks,

 

Pat

 

 

microsoft forms
  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Jan 10, 2019

    Hi Pat (Pat_Fetty)

     

    I hope you are well.

     

    Your screenshot shows that you have a question which allows for multiple answers, this is why you don't have the options against each answer.

     

    If you want an option against each answer for your branching, you'll need to switch off multiple answers.

     

    Without multiple answersWith multiple answers switched on

    Branching won't work on multiple answers because it won't know where to redirect the responder when they select the answers whereas picking a single answer is easy to redirect.

     

    Hope that makes sense.

     

    Cheers

    Damien

    • Pat_Fetty's avatar
      Pat_Fetty
      Icon for Microsoft rankMicrosoft
      Jan 11, 2019
      Hi Damien,

      Thanks for the quick reply. This makes perfect sense, so I will work on re-structuring the questions in my form.

      Thanks,

      Pat
  • Iris1930's avatar
    Iris1930
    Brass Contributor
    Sep 20, 2023

    Pat_Fetty branching is also not working for my form. It is a simple yes/no question . If answered yes it should go back to question 13. It doesn't... 

     

    • Rob_Elliott's avatar
      Rob_Elliott
      Bronze Contributor
      Sep 20, 2023

      Iris1930 even though branching shows previous questions you can't actually branch back to an earlier question, only to a following section or question.

       

      Rob
      Los Gallardos
      Microsoft Power Automate Community Super User.
      Principal Consultant, SharePoint and Power Platform WSP UK (and classic 1967 Morris Traveller driver)

      • Iris1930's avatar
        Iris1930
        Brass Contributor
        Sep 20, 2023
        Thank you Rob actually I knew this but forgot about it.... It is silly then that it shows this possibility (when it is actually not possible). It should not be in the dropdown then. But thank you fro taking the time to remind me.

Resources