“This form does not accept responses at the moment” / Session ID: xxxxxxx Correlation ID: yyyyyyy

Hello,

We sent out a mailing from our email marketing solution, containing a link to a Microsoft form.

The form is configured in such way that

- everyone can respond to it,

- whether inside or outside of our organization/tenant,

- without the need to have a Microsoft account.

- therre's no expiration date or whatsoever

But upon receipt, it appears that :

• People outside our domain (on mailboxes like outlook, gmail, yahoo …) can access the form.

• Most people in our domain/tenant can access the form, whether they are connected to their MS account or not (tests done in normal AND private browsing).

• However, some of them, whether connected to their MS accounts or not, whether in normal mode or private browsing, can't access the form and get the following error:

“This form does not accept responses at the moment” / Session ID: xxxxxxx Correlation ID: yyyyyyy

• In some cases, these people are even redirected to a Microsoft login screen.

All of these tests were also conducted outside of our environment/tenant, the results are identical.

I can see from browsing different forums in the MS 365 Community, that this bug seems to be known and longstanding?

Please kindly get back to me with some resolution tips.

Regards,