Forum Discussion

Etienne_B's avatar
Etienne_B
Copper Contributor
May 16, 2024

“This form does not accept responses at the moment” / Session ID: xxxxxxx Correlation ID: yyyyyyy

Hello, We sent out a mailing from our email marketing solution, containing a link to a Microsoft form. The form is configured in such way that - everyone can respond to it, - whether inside or ou...
microsoft forms
DingkunXie's avatar
DingkunXie
Icon for Microsoft rankMicrosoft
May 16, 2024
Could you provide one of the session ID and correlation ID for the failed session? With this information, I can investigate further using the backend telemetry.
Etienne_B's avatar
Etienne_B
Copper Contributor
May 16, 2024

DingkunXie hello

Here it is (I had to screencast the process because it was to fast before I was redirected to the login screen so that I couldn't not make a copy/paste)


[img]

 

  • DingkunXie's avatar
    DingkunXie
    Icon for Microsoft rankMicrosoft
    May 17, 2024

    Etienne_B 

     

    According to the telemetry, the form has ended and the end time was 5:30 PM UTC on March 1st, 2024.

     

    Please check if "End date" is configured in "Settings" under the "..." menu.

     

     

    • Etienne_B's avatar
      Etienne_B
      Copper Contributor
      May 17, 2024
      I checked again and I confirm : there is absolutely no end date configured ...

      And if ever there was, no one should be able to access the form, right ?
      • DingkunXie's avatar
        DingkunXie
        Icon for Microsoft rankMicrosoft
        May 19, 2024
        I suggest that you contact your IT department and open a support ticket for the Product team. They will assist you with this issue and request any necessary information in a compliant manner.