Forum Discussion
unable to change or set admin role for a staff member in Microsoft Bookings
Hi to all, We are having difficulty setting up Microsoft Bookings. We added staff members and everything works except for one member: we added the staff member wit the role of Administrator (in B...
I figured it out! If the user you are trying to add as a Staff has been converted to a Shared Mailbox, you will need to convert them back to a standard user. Microsoft programmed it so that any shared mailbox (even if it is also a user) will default to a Guest.
If you need help to convert them back, here are the instructions: Go to the Exchange admin center. Select Recipients > Shared. Select the shared mailbox. Under Convert to Regular Mailbox, select Confirm.
Then try and add them as a Staff again!
If you need help to convert them back, here are the instructions: Go to the Exchange admin center. Select Recipients > Shared. Select the shared mailbox. Under Convert to Regular Mailbox, select Confirm.
Then try and add them as a Staff again!
Also have an explaination.
If you're user are managed on a local Exchange Server (even if Hybrid), and even if a MS365 licence is applied, the user is managed as a Contact and can only have Guest role because while not registred as a fully Cloud MS365 account it can't manage Booking account.
Benjamin_GL100% true we run into the same issue. Convert the mailbox from onprem to cloud now it works.
Thx and greets
