Forum Discussion
Syncing calendar with Bookings for a shared email account
Hi! I'm trying to create a booking system for a 1-user database. I used my institution's general email account, which is not associated with a particular staff member.
I created the shared Bookings page. I added the general email account to it as a staff member. I made myself unavailable for the Bookings page, so that all bookings will go to the general account.
However, I am not able to sync the manually added calendar events with Microsoft Bookings. In other words, if I manually add a booking to the general account's calendar, it doesn't show on Microsoft Bookings that the slot has been taken.
I believe the solution is to select 'Events on Office calendar affect availability' under Edit Staff. However, the option is greyed out.
I asked my institution's IT department, but they were unfamiliar with this. As it is a shared mail box, they don't think it has an admin.
My questions are, is it possible to sync a calendar with Bookings for a general account without an admin? If yes, how do you do it?
I hope this makes sense. Please let me know if anything is unclear and I will try to explain more. Thank you very much in advance for your help!
1 Reply
The issue is that Bookings doesn’t sync with a standard shared mailbox, which is why the option to let calendar events affect availability is greyed out. Bookings only works properly with licensed user mailboxes or resource mailboxes that can publish availability. If you want the shared account to sync, you’d need to assign it a proper license so it behaves like a user account. If that’s not possible, a common workaround is to set up a resource mailbox instead, or keep a licensed staff account on the Bookings page and have it forward appointments to the shared account. That way you can still keep everything centralized while making sure availability shows correctly.
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