Forum Discussion

Copper Contributor

Sep 19, 2023

Staff Members not receiving a confirmation email when customers book appointments

Up until about a month ago Bookings was working great at my company. We primarily use Bookings for clients to book consultations with staff on-site. Customers are able to book appointments through an...

Microsoft

Sep 21, 2023

NeilHGDX Sorry about this experience.

Do you see this issue happening only with the IFrame? Does your staff get the confirmation emails / invites if the appointment is booked from the self-scheduling page directly?

Can you please DM me your self-scheduling page link?

Thanks,

Babu

NeilHGDX
Copper Contributor
Sep 21, 2023
Hello,

I have not tested with appointments made outside of the IFrame, I can test with those to see if there is any difference. What information do you want to see from the self-scheduling page?

The IFrame requires authentication to access so I cannot provide that for you.

Thanks,
Neil
- Babu_Alagarsamy
  Microsoft
  Sep 21, 2023
  NeilHGDX If it requires authentication then I may not be able access the page to get any information. If the issue still persists, can you please raise a support ticket here:
  
  Get support - Microsoft 365 admin | Microsoft Learn so that we can help you unblock asap.