Forum Discussion
Rescheduled MS Bookings appointments show as "Cancelled"
Hi,
I think I've encountered a potential bug.
When users schedule appointments through MS Bookings, they get added to their Calendars.
When such an appointment later gets rescheduled, the old calendar entry gets removed automatically, but the new one shows as "Cancelled", which creates confusion.
This has always worked this way for the user, and happens both in desktop and online Outlook Calendar.
Has anyone experienced this issue?
6 Replies
Slawek84
I am experiencing the same issue. When a customer books an appointment and later reschedule it, the first appointment disappears from the staff member's calendar, and reappears as « Canceled » at the new rescheduled date as well as in the new selected time and calendar as a confirmed appointment.Let me give you an example:
Customer books an appointment for February 28th at 4 PM with Staff A. Customer later changes their mind and reschedule their appointment for March 3rd at 3 PM now with Staff B. The appointment will now appear as cancelled in Staff A's calendar on March 3rd at 3PM (and not on Feb 28th at 4, as it should be) and will appear in Staff's B calendar on March 3rd at 3PM as a regular appointment.
This is confusing for staff members, because we never know which appointment has been cancelled. It was not like that before, used to work like a charm.
Please fix this
to further explain with screenshots:
First appointment booked with staff A on March 1st, rescheduled on March 8th, this is how it is shown in each staff's A and staff's B's calendar:
We see the canceled meeting in staff A's calendar at the same date and time as the new rescheduled one in staff B's calendar, instead of being at its original date and time as canceled (on March 1st).
- This bug is still not fixed. It is very confusing to staff members.
