Forum Discussion

ptstockley's avatar
ptstockley
Copper Contributor
Nov 25, 2022

Notify the latest cancellation time in the confirmations

Could it be possible to add to the default confirmation notification page, and confirmation email:

"Latest cancellation time".

e.g. If:

1. The minimum lead time is 24 hours.

2. The customer books a service for Thursday 5th January 14:00.

 

That the confirmation page and email would contain a minor notice like "The last possible cancellation time is Wednesday 4th January 14:00".

Bookings
cancellation
Customer
Notification

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  • Teresa_Cyrus's avatar
    Teresa_Cyrus
    MVP
    Nov 26, 2022

    Hi ptstockley 

     

    I am an independent advisor responding to Bookings' questions.

     

    Wow! This is the best Booking Feature recommendation that I have witnessed.  This requirement will prevent any client confusion about the latest cancellation time, especially if you charge a cancellation fee. It should be part of the email confirmation to the client.  It should also be available with an appointment reminder email. 

    To piggyback on this requirement, this information should be included with the Calendar item list view so it is easy for the Staff to know the cancellation date and time in case the client calls.  Again, I am loving this idea.

    Please add this requirement to the Bookings Feedback Hub.  Please post the link to this thread so that I and others can vote on it. 

     

    If you find this information helpful, please mark it as the best response or like it, which will assist others with the same question.

     

    /Teresa

    #traccreations4e

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