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petitepearce's avatar
petitepearce
Copper Contributor
Apr 02, 2024

Mismatch between time zone in Bookings app and Bookings email confirmation

We are experiencing a mismatch between the time zone set in our Bookings app and the time displayed when booking confirmation emails are sent. The appointment times are showing correctly in our Outlo...
Bookings
office 365
outlook
mamajen's avatar
mamajen
Copper Contributor
Apr 10, 2024

petitepearce I am having this same issue. I went in to the time zones and it is set correctly. But the confirmation emails have a different time. Our company is based in NJ, but our office is in AZ. Could this be the issue? That the main hub(owner of Microsoft product) is in a different time zone? Mine is set to AZ time in the booked appointment. 8A-12P. In the email it shows as 3P-7P. That is a 7 hour difference, hich is not accounting in the the time zone differences. Not sure what that issue is. Thanks for any help. 

mamajen's avatar
mamajen
Copper Contributor
Apr 12, 2024

So, I did find a fix for this issue. It is located under BOOKING PAGE>Region and Time Zone Settings. Once I set this to AZ time, it is now coming across emails correctly. It was default set to COORDINATED UNIVERSAL time zone.  

  • VeronicaR's avatar
    VeronicaR
    Copper Contributor
    Sep 15, 2025

    We are having this exact problem now but it appears the Booking page>Region and Time Zone setting is now unavailable. Has your fix been grandfathered in or have you had to find a different solution?

    Does anyone have a current solution to this problem?

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