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candy253's avatar
candy253
Copper Contributor
Dec 02, 2022

Microsoft Bookings showing wrong times with "Always show time slots in business time zone" activated

Hello,

we have been using Microsoft Bookings for a while now. Recently, the wrong time slots are displayed when booking. When submitting the booking, this is also confirmed with an error message "Slot is not available". As soon as you uncheck "Always show time slots in business time zone" in the settings, the slots are displayed correctly. The time zone is set the same in Brookings and Outlook calendars and it worked bevor.

 

 

Here is "Always show time slots in business time zone" is activated. Bookings shows the wrong time for this service. 10:00 is not available.

 

If you book the time, you get an error message, that the slot is not available.

 

 

 

 

 

Same service, same time "Always show time slots in business time zone" is deactivated. Now the time for the service is correct.

 

 

 

Thanks for help

 

Greetings Korinna

  • ThomasSchwoerer's avatar
    ThomasSchwoerer
    Dec 19, 2022
    Update - I've fixed this by unchecking "always show time slots in the business time zone" in the region settings. Times are now reflected properly by availability. Must be a glitch with this setting in a recent update.
  • Colin365's avatar
    Colin365
    Brass Contributor

    Just to confirm that we are experiencing the same problems noted in this discussion.
    The times showed up incorrectly on the booking site for the customers. The workaround to disable the checkbox for the timezone on the region settings page fixes this problem to some degree. Note that this means that the customer can then choose a timezone but the booking still ends up in the right place in your booking calendar.
    All the times in the TSV file are still one hour early but this problem first occurred for us yesterday and a workaround for this could be to use a formula in Excel. For example if your results are one hour behind then convert the data into a table, create a new column and add this formula:

     

    =[@[Date Time]]+(1/24)

     

     

    • Bernhard Straub's avatar
      Bernhard Straub
      Copper Contributor

      Colin365 yes, that's exactly what happens here. We opened a support ticket with Microsoft, let's see how/when this gets solved...

  • candy253 I am also seeing this issue. All site settings are correct, but in the scheduling interface there are additional "bad" times that should not be showing. Booking outside of the hours results in error "someone beat you to it, this time is no longer available".

    • ThomasSchwoerer's avatar
      ThomasSchwoerer
      Iron Contributor
      Update - I've fixed this by unchecking "always show time slots in the business time zone" in the region settings. Times are now reflected properly by availability. Must be a glitch with this setting in a recent update.
      • StephanieWright's avatar
        StephanieWright
        Copper Contributor

        ThomasSchwoerer 

         

        I am having this problem as well, and my time zone box is unchecked. I think it was all along. I have days that are unavailable being displayed as well as times. Also, my timeslots are 20 minutes, but the display defaults to 30 minutes regardless of how I try to work around that. I've set everything but my bookable days to unbookable. I've lit candles and chanted. No clue how to fix the issue.

  • candy253 thank you for reporting this. Can you please confirm if the staff timezone and the booking page timezone are the same (at book.ms, under Booking page -> Region and timezone settings)?

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