Forum Discussion
DiBarabash
Sep 13, 2023Copper Contributor
Microsoft Bookings - showing no availability on front end of our system but availability in backend?
Any ideas?
- Robert GraauwBrass ContributorWe have somthing similar. User gets an error that the session cannot be booked, but in the backend the user is added, but gets no notification.
- Scott_PriceCopper ContributorI've noticed that when that happens, I advise the user to refresh the page, and/or clear their browser cache (CTRL + Shift + DEL, then close out all browser windows, and try the link again) as I think the issue is with the authentication being glitchy or timing out if they've authenticated to their browser using their Windows login.
- DiBarabashCopper Contributor
Thanks Scott_Price
- davisjrMicrosoftNote that the user won't be bookable until they accept their membership. You can resend the verification email from the staff's page in Bookings.
- Robert GraauwBrass ContributorHi thanks, I was talking from an end user perspective.
- davisjrMicrosoft
DiBarabash keeping the page open for a while can cause the sessions to expire and you might want to refresh the page when this happens. We are working on improving this handling.