Forum Discussion

DiBarabash's avatar
DiBarabash
Copper Contributor
Sep 13, 2023

Microsoft Bookings - showing no availability on front end of our system but availability in backend?

Any ideas?

  • Robert Graauw's avatar
    Robert Graauw
    Brass Contributor
    We have somthing similar. User gets an error that the session cannot be booked, but in the backend the user is added, but gets no notification.
    • Scott_Price's avatar
      Scott_Price
      Copper Contributor
      I've noticed that when that happens, I advise the user to refresh the page, and/or clear their browser cache (CTRL + Shift + DEL, then close out all browser windows, and try the link again) as I think the issue is with the authentication being glitchy or timing out if they've authenticated to their browser using their Windows login.
    • davisjr's avatar
      davisjr
      Icon for Microsoft rankMicrosoft
      Note that the user won't be bookable until they accept their membership. You can resend the verification email from the staff's page in Bookings.
  • DiBarabash keeping the page open for a while can cause the sessions to expire and you might want to refresh the page when this happens. We are working on improving this handling.

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