Forum Discussion
Meetings deleted in Outlook calendar still showing up in Bookings calendar
We are new to using bookings and have noticed that if a client makes an appointment through bookings and then calls us to say they want to cancel it, we delete it in our team members outlook calendar but it still shows in the bookings calendar which means the space does not come up as available to someone else trying to book online. I know the meetings are supposed to be cancelled via the booking email but is there any way we can get it to delete from bookings when deleted from outlook. Not everyone has access to go into bookings, they just have access to everyone's outlook calendar.
- Same issue here...
Hi both,
unfortunately if you delete the booking from the calendar it will only delete it from this calendar. That said if you’re a delegate/ organiser of this meeting then you should be able to open it and select cancel meeting, this will then send the cancellation to the bookings calendar and remove it. If after the cancellation email doesn’t remove it then you may need someone to check the settings on the bookings account as it may not be set to automatically delete once it’s cancelled. Hope this helps.
thanks
Lynda
Lynda_R1423, I don't understand this logic at all. Let's say I put an event on my calendar, like I'm going to the dentist on March 13 from 10:00 - 11:30am. That time should show as unavailable in Bookings and does. So far so good.
If I then cancel the appointment or push it back by a few weeks, then Bookings needs to update to show that I am now available on March 13 from 10:00 - 11:30. It does not. This is the problem.
This problem has nothing to do with making changes in Bookings. This is about making changes to the calendar in Outlook, which is obviously where any of us make changes to our own schedule. The whole point of Bookings is to show the outside world when we are free so they can book a time with us. To be useful as a companion to Outlook calendars, Bookings MUST reflect free time as specified in the Outlook calendar.
- I have the same question and problem. Worse (assume this is the same thing), if user block out part of their day in Outlook, then remove those events to create additional free time, Bookings still shows that time as booked and unavailable. Frustrated that there's no response to your question. Not sure I'm supposed to, but out of desperation, I'm going to create a new post on this same subject.
