Forum Discussion
Major Issues with New Version of Bookings
Our Bookings page got updated to the new version last week and we are having issues. We have an appointment type that is 10 minutes in duration. When we booked them on the old interface, it woul...
davisjr
Microsoft
MicrosoftTransitionTeam
1. We are working on improving this experience. In the interim, please use the New Booking button to default the duration to the service specific value.
2. I am logging a bug to track this. Ideally, the customer information section should not be cleared unless you are changing between a 1:1 service to a group service.
3. I will check this out and see what can be done.
4. We have made some improvements to the customers section and reduce the flashiness. We have further improvements planned down the line to make this better.
JCURRY
Can you please confirm if the user has a valid Bookings license? We are looking into an issue where we see this loop when the user doesn't have a license that includes Bookings or if Bookings access is blocked at the org/user level.
zo1k123 if you are seeing issues other than the ones mentioned above, can you please share the details?
1. We are working on improving this experience. In the interim, please use the New Booking button to default the duration to the service specific value.
2. I am logging a bug to track this. Ideally, the customer information section should not be cleared unless you are changing between a 1:1 service to a group service.
3. I will check this out and see what can be done.
4. We have made some improvements to the customers section and reduce the flashiness. We have further improvements planned down the line to make this better.
JCURRY
Can you please confirm if the user has a valid Bookings license? We are looking into an issue where we see this loop when the user doesn't have a license that includes Bookings or if Bookings access is blocked at the org/user level.
zo1k123 if you are seeing issues other than the ones mentioned above, can you please share the details?
- Hi we're seeing some major issues too. We've used Bookings for 2+ years and up to this point, we have always advised our E5 work users to use the Customer Page to enter new appointments instead of the back-end admin page because of how Edge conveniently leveraged Personal Info, which made entering consistent customer data easy. Now the name field, email field, phone field, etc. is NOT prompting AutoFill, and this is obviously a big problem for us.
We took another look at the +NewAppointment button option on the Bookings - Admin portal as an alternative and found it is now querying the Customer List, which I think might be new, and IS helpful. However, the Text Reminder consent option is only available from the Customer Page, and it seems limited to each appointment that we book. It never becomes part of the Customer Profile, and the consent does not even appear to be an option when we use the +NewAppointment button - so getting customers a Prior Day text reminder automatically does not exist. It requires lots of manual inputs.
Hopefully someone there foresaw these issues coming, and it can be resolved soon.I am struggling to get specific day & time ranges for availability to work - even though I have my booking set up to reflect our open time. I also have kept "allow customers to select a specific person" - unchecked, yet they still can. TransitionTeam
