Forum Discussion
TransitionTeam
Feb 21, 2023Copper Contributor
Major Issues with New Version of Bookings
Our Bookings page got updated to the new version last week and we are having issues. We have an appointment type that is 10 minutes in duration. When we booked them on the old interface, it woul...
davisjr
Microsoft
Feb 24, 2023Thanks for sharing the feedback and apologies for the issues that you have faced with Bookings. Can you please give me some more details about the below points:
- Default duration - I assume you are creating appointments by clicking the appropriate timeslot on the calendar surface? There is a known issue in this area and we are looking into this. Appointments created from the "New booking" button in the toolbar should default to the correct duratoin.
- Missing name in email / missing emails - is this a recent behavior change that you have noticed? Is this consistently reproducing? If you have a screenshot that you can share - after removing any personal info - it will help us understand the issue better.
- Unable to book a service - are we referring to booking from the Bookings calendar or from the booking page that is shared with customers. Can you please ellaborate a bit more on what is preventing the booking. Screenshots or recordings will definitely help.
- Unable to search for customers - did you notice this only on the new experience? Was the search not giving any results or it was partial results? I am assuming you are searching in the text box under the Customer information section on the New Booking form.
Looking forward to your inputs so that we can debug and address these.
TransitionTeam
Mar 07, 2023Copper Contributor
These issues continue to persist. Any update??
- JCURRYMar 08, 2023Brass Contributor
I was excited to try Microsoft Bookings but it's possessed. I am able to log in at first but then it flits around and I don't get anywhere. I've attached a video and snapshot. This is what I've tried:
- Tried in Chrome and Safari.
- Chrome Incognito window.
- Logged out of Microsoft, logged back in.
My steps were:
- I was able to log in and see the homepage.
- Started the process where I create a new Bookings calendar and Business Type, add a logo.
- Skip Invite Staff.
- Change IT support to "Other."
- Choose "Anyone."
- Click "Create Calendar" and the wheels come off the bus.