Forum Discussion
Major Issues with New Version of Bookings
Our Bookings page got updated to the new version last week and we are having issues. We have an appointment type that is 10 minutes in duration. When we booked them on the old interface, it woul...
davisjr
Microsoft
MicrosoftThanks for sharing the feedback and apologies for the issues that you have faced with Bookings. Can you please give me some more details about the below points:
- Default duration - I assume you are creating appointments by clicking the appropriate timeslot on the calendar surface? There is a known issue in this area and we are looking into this. Appointments created from the "New booking" button in the toolbar should default to the correct duratoin.
- Missing name in email / missing emails - is this a recent behavior change that you have noticed? Is this consistently reproducing? If you have a screenshot that you can share - after removing any personal info - it will help us understand the issue better.
- Unable to book a service - are we referring to booking from the Bookings calendar or from the booking page that is shared with customers. Can you please ellaborate a bit more on what is preventing the booking. Screenshots or recordings will definitely help.
- Unable to search for customers - did you notice this only on the new experience? Was the search not giving any results or it was partial results? I am assuming you are searching in the text box under the Customer information section on the New Booking form.
Looking forward to your inputs so that we can debug and address these.
Hello,
Thank you for getting back to me. Hopefully some of the info below will help to troubleshoot the problems.
1. Correct, when we try to book someone by clicking a timeslot on the calendar, that is when the duration issue occurs. Booking with the "New Booking" button does not have that issue.
2. Yes, this is a new issue with the new version of Bookings. When we select the appointment type and then type in the patient name, their info such as email seems to appear appropriately. But when we select the patient name first and then change the appointment type, they lose their email and phone number and do not receive a confirmation.
3. When booking an appointment, when we search for a patient that has a space in the last name (ex. John St Pierre), they do not show up when typing in John S in the search, but John Pierre will show up.
4. When we search for a patient name in the "customers" section, it flashes quickly multiple times and is very hard on the eyes. It appears to be loading the list of customers (we have over 1000).
Thank you for getting back to me. Hopefully some of the info below will help to troubleshoot the problems.
1. Correct, when we try to book someone by clicking a timeslot on the calendar, that is when the duration issue occurs. Booking with the "New Booking" button does not have that issue.
2. Yes, this is a new issue with the new version of Bookings. When we select the appointment type and then type in the patient name, their info such as email seems to appear appropriately. But when we select the patient name first and then change the appointment type, they lose their email and phone number and do not receive a confirmation.
3. When booking an appointment, when we search for a patient that has a space in the last name (ex. John St Pierre), they do not show up when typing in John S in the search, but John Pierre will show up.
4. When we search for a patient name in the "customers" section, it flashes quickly multiple times and is very hard on the eyes. It appears to be loading the list of customers (we have over 1000).
- These issues continue to persist. Any update??