Forum Discussion
Error message Bookings Automate
Hi all,
For my current position I use MS Bookings to have customers book appointments for training dates. I then use Automate to register this information to a SP list. I used to use a workaround, but since the Bookings connector was released it seems to not contain all the necessary information it used to before.
Using the new connector i get the following error message I've seen others post as well, but haven't seen a resolution yet.
Staff not part of the booking mailbox.
I am however the sole owner of the bookings calendar as well as the admin on the Automate flow.
Can anyone help shed a light on this?
Just a FYI, to save others' time.
I tried the newly visible "Integrations" -menu option found in the booking calendar menu, but it only links to the Bookings connector -webpage within the Power Automate -website.
Regardless, I continued to create the Power Automate flow, but it failed and produced the same error message: {"ErrorMessage":"Staff not part of the booking mailbox. Count of available staff: 1"}
Vignesh_KailasMicrosoft
@pstockley: "Count of available staff: 1" Is this correct? Do you have only one staff in your business?
If yes this error can be because there can be multiple email addresses configured to your exchange account.- Vignesh,
It is a very common implementation of MS 365 to have the User Principal Name be different from the primary email address displayed in the Global Address List. This issue does not affect other Connectors. Can an update be made to get this fixed?
- Has anyone got a solution to this?
I have the same "Staff not part of the booking mailbox." -error.
In my organisation we have 2 email addresses per user:
1. username @ domain.com
2. firstname . lastname @ domain.com
In the bookings calendar where I am the owner, I see my email listed as: firstname . lastname @ domain.com.
In Power Automate, it shows the connection to the bookings connector is using: username @ domain.com.- When are Microsoft going to resolve this problem? This is the experience of many... Bookings is using the primary email address and PowerAutomate connector is using the userPrincipalName.
with the error "Staff not part of the booking mailbox" This is the same issue I am facing.
By looks of it MS Bookings will use full email (Firstname . Lastname @ email.com) whereas a connector in PowerAutomate will use username @ email.com. There is no way to use the other on each platform from testing I've done.
Vignesh_Kailas
- I'm also having this issue! I got this following message:
{"statusCode":404,"headers":{"Pragma":"no-cache","request-id":"bf7f2c76-dfe5-4780-a011-774035c49b73","client-request-id":"bf7f2c76-dfe5-4780-a011-774035c49b73","Request-Context":"appId=cid-v1:5433826f-7ec4-4f03-bc7c-79c851c469ff","Access-Control-Expose-Headers":"Request-Context","Timing-Allow-Origin":"*","x-ms-apihub-cached-response":"false","x-ms-apihub-obo":"true","Cache-Control":"no-cache","Date":"Tue, 23 Aug 2022 03:50:56 GMT","X-AspNet-Version":"4.0.30319","X-Powered-By":"ASP.NET","Content-Length":"64","Content-Type":"application/json","Expires":"-1"},"body":{"ErrorMessage":"Staff not part of the booking mailbox."}}- Vignesh_KailasCan you please let me know if there are more than 10 staff members in your calendar?
- We have 51 staff members in our calendar (myself included)
gregorytsai This all seems verty familiar indeed. I've now just tried to work around using the outlook connector and using the shared mailbox calendar, but it just feels like a shame to have to do so with the new Bookings connector in place.
- This is frustrating. Lots then complaining of similar. Could this be fixed please or workaround offered?
Those who have managed to get Bookings triggers to work- what is your set up?
