Forum Discussion
Customer Details not showing in Outlook
Hi - We finally found a solution that worked for us. I'm adding it here in case any future perplexed people stumble on this thread (like I did) in their research.
1. For us, it turned out the issue was that the service was set up as a multi-attendee booking. If you create the service as a single-attendee (maximum of 1 attendee) instead, then the details of the booking DO show up in Outlook.
2. Curveball: Once you set up the service in Bookings as a multi-attendee service, you can't change the number back to anything less than 2 attendees. Solution: On the services tab, click on the copy icon and for this copy, you can change to 1 attendee. Then delete your multi-attendee service.
Unfortunately, this doesn't help with bookings that you really need multiple attendees for, but hopefully, it will help some people who stumble on this thread.
Cheers, Leanne