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MayteLoyarte's avatar
MayteLoyarte
Copper Contributor
Jul 18, 2023

Custom fields are not being saved

I have a few services available.

When I want to edit a field the system allows me to do it but when I go back to see the change it was deleted.

The only way Im having is deleting the field and creating a new one, but this issue is new.

I tried cleaning cache memory, another browser, etc etc.

 

Any clue how to fix this?

 

Thanks

  • MayteLoyarte Sorry to hear this issue. Could you please share some additional details to help us understand the issue?

    Are you trying to update the custom fields at a Bookings service level or for an appointment that is already booked with custom fields?

     

    if possible can you please share screenshots of the issue?

     

    Thanks,

    Babu

    • L_Smith1520's avatar
      L_Smith1520
      Copper Contributor
      Hi Babu,
      I have created a post detailing the same issue.
      I am able to enter in the information in to the Custom Field entry at the Bookings Service level & it appears to save after clicking 'Save changes', however the information seems to vanish after closing the next window.

      Deleting fields & starting again seems to work, but only for a limited amount of Dropdown-options. I have a list of roughly 100 options I need to add in to the Field entry & was able to do this about 3 weeks ago, but no longer.
      • AnnaB613's avatar
        AnnaB613
        Copper Contributor

        L_Smith1520 I'm having the same issue. Hoping Microsoft can look into why the custom fields are not holding/saving for longer than 5 mintues.

  • CintiaBuffon's avatar
    CintiaBuffon
    Copper Contributor

    Hi all,

     

    I am having this issue where I cannot save the data on the field that I just created. When I check in custom fields everything is enabled, so I am not sure what is happening. What was the solution for this one? 

    I tried to re-create the field but it is still having the same issue. 

     

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