Forum Discussion
Calendar entries are not showing booking person if not signed in with company email.
Hi - We finally found a solution that worked for us. I'm adding it here in case any future perplexed people stumble on this thread (like I did) in their research.
1. For us, it turned out the issue was that the service was set up as a multi-attendee booking. If you create the service as a single-attendee (maximum of 1 attendee) instead, then the details of the booking DO show up in Outlook.
2. Curveball: Once you set up the service in Bookings as a multi-attendee service, you can't change the number back to anything less than 2 attendees. Solution: On the services tab, click on the copy icon and for this copy, you can change to 1 attendee. Then delete your multi-attendee service.
Unfortunately, this doesn't help with bookings that you really need multiple attendees for, but hopefully, it will help some people who end up on this page...
Cheers, Leanne
2025 and this solution still works! Thank you! Now they have an option that allows users to enter additional invitees and I just tested it and it works. The email calendar shows up on my Outlook as "TITLE - NAME" which is perfect for me. Thanks again for sharing this.
- Wow, this could really help, thanks, Leanne! The thing is, even though my services are set up as multi-attendee bookings, the booking form does not allow for adding attendees when a user is initially making an appointment. So it's kind of useless that way anyway. Other services have a field to add additional attendees to invite.
Maybe if we change services to single-attendee we can't even add more people in the background after the booking has been made. But that's not really a big deal. Due to the way Bookings doesn't show a multi-attendee field anyway, I just tell people to forward the Outlook appointment to whomever else they want to invite. It's hokey, so maybe MS will improve this down the road.
I'm going to test this and see if it also shows the "Provide Additional Information" field now in the Outlook appointment.- rainbowl You saved Bookings for me. Thanks so much! Why isn't this made obvious in Bookings, or in MS documentation? So odd. I tested and now the additional information (i.e. custom field I have, "What would you like to meet about?") shows up in the Outlook appointment as well as the customer name.
