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leowi1770's avatar
leowi1770
Copper Contributor
Jun 05, 2024

Bookings personal page shows incorrect times, not my "regular working hours" from settings

I'm trying to have my personal bookings page only show availabilities to book a meeting within my "regular working hours" as I have set in the settings:

For each meeting type, I have explicitly set the availability to correspond to the previously set "regular working hours":

However, the options to book on my personal page show availability for times that are not part of the set hours:

Why are my available booking slots not corresponding to my set hours?

 

15 Replies

  • IanB's avatar
    IanB
    Copper Contributor

    I'm having the same problem.  Checked my time-zone settings in as many places as I can think.  

    By way of a test as to what the bookings page thinks my regular meeting hours are, I changed the settings on a meeting from custom to regular, and it changed Monday to Friday to all be 09:00-17:00, despite my regular meeting hours in Outlook being 10:00-15:00 on Mondays and Fridays, and 09:00-17:00 on Tuesdays, Wednesdays and Thursdays.  Where is it getting those regular hours from then?

     

    Regular work hours from OutlookBookings app shows slots before 10am on Friday ...... and beyond 3pm

    If this was anything to do with time zone, then I would expect the morning to start an hour earlier or later than planned, and an equivalent adjustment at the end of the day, but  it has extended in both directions.

    What is now really annoying is that, in trying to correct the availability on a private booking page, it seems to have generated a new booking page link, and so those that have already been emailed have a broken link! 😒

  • nbarsoum's avatar
    nbarsoum
    Copper Contributor

    FIXED MINE !!!! Finally i went to my Booking page and found out my Time Zone wasn't set properly which i verified numerous times - changed my time zone and VOILA ALL GOOD !!!

     

    • Linda1590's avatar
      Linda1590
      Copper Contributor

      nbarsoum​ , where did you find this menu? I can't seem to find it anywhere. I'm in the same situation as you were. I'm using Office365. Thanks!

  • marsou's avatar
    marsou
    Copper Contributor

    Hello,

    I'm also having the same issues as described by leowi1770 - MS Booking is not adhering to the "regular meeting hours" as defined in Outlook Online and in the app (in the calender settings). I would like to not have to use the custom hours everytime I create a new booking type... I verified that everything suggested here was applied on my end, but it's still broken.

  • jcbreezy's avatar
    jcbreezy
    Copper Contributor

    Hello I'm also having the same issues as described here - MS Booking is not adhering to the "regular meeting hours" as defined in Outlook Online. 

    The only way I've been able to make this work is by selecting the "use custom availability hours" particular service booking itself.  It appears that this has been a long-running inissue with no response from Microsoft. 

    I am a huge fan of Microsoft products and solutions but this isn't right.  It would be better for Microsoft to remove the option than provide us with option and settings which simply don't work.  Maybe I'm missing something - if so please let me know and thanks!

    • MarkFinnegan's avatar
      MarkFinnegan
      Copper Contributor

      I've just had the same here... working hours says no meetings beyond 2.30pm on a Friday, just had someone book in at 3.30pm today.

  • bsmith2370's avatar
    bsmith2370
    Copper Contributor

    leowi1770 

    Any further progress here?  I'm having the same issue in Oct 2024.

    And why isn't there a response from Microsoft?

  • nfelker17's avatar
    nfelker17
    Copper Contributor

    leowi1770 I am not the best at this app yet and not sure why it doesnt work with your regular working hours but have you tried instead using the custom hours option instead?  It worked for me.

     

    • leowi1770's avatar
      leowi1770
      Copper Contributor

      hi nfelker17 , not yet but it seems i may have to.

      i would rather not have to change each meeting individually, but it seems the 'regular working hours' feature is just broken.

      thanks for the suggestion.

    • nfelker17's avatar
      nfelker17
      Copper Contributor

      One more thing I wanted to check was my desktop outlook calendar work hours. So I had set my work hours through bookings online under my outlook settings for M365 to 8:00am-4:00PM. Then I went to my outlook desktop app and noted that my calendar working hours in there said 8:30am-4:30pm. So I changed those too 8:00am-4:00pm and then bam those hours showed up in my Bookings Page on my browser under my regular working hours. I hope this makes sense. You go to file>options>calendar>work time and change your hours there.
      Take Care,
      Nicole

       

      • leowi1770's avatar
        leowi1770
        Copper Contributor
        thanks, i will try this too.
        but i forgot to note that i am running macOS, not windows, so im working with the windows outlook version, though i am working with bookings through the regular web interface.

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