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Lola_CH's avatar
Lola_CH
Copper Contributor
Jan 12, 2024

Bookings page deleted and issues since new year

We've been using bookings for almost a year now to allow candidates to select their interview time from a specific pre-defined list of options. Instead of creating a service from scratch, we usually just amend an existing one for a new role. However, when we logged in in January after the Christmas break, our bookings page (and all previous services) had disappeared and it asked us to set up a new one. Trying to access the old one through links on old invites / notifications didn't work - the page was gone.

 

We have now set up a new bookings page, but continue to have major issues. We have previously used the 'custom availability' option to set up specific interview slots (e.g. when we are only interviewing in the afternoon). However, this is now overridden by the availability of the assigned staff member which is a shared inbox so appointments are offered outside of the availability hours set in the service. We have also had an issue whereby the interview slots display correctly until the first person books in, after which all of the other options either change or disappear. As there is no overlap, this should not happen and did not happen in the past.

 

This is making Bookings unusable for us, any ideas on a fix would be much appreciated!

  • DJtac's avatar
    DJtac
    Copper Contributor

    Lola_CH 

    All of our booking pages disappeared today.  Did you get an answer of why it happened and how it got resolved?

    • DJtac's avatar
      DJtac
      Copper Contributor

      Looks like a bad update caused it, Microsoft reverted it and things are back

       

      • LizMack's avatar
        LizMack
        Copper Contributor
        It's resolved in my tenant as well. Thank you all for your assistance.
      • DJtac's avatar
        DJtac
        Copper Contributor
        Microsoft had a bad parch and have reverted it. Everything is getting better .. this time
  • smodesti's avatar
    smodesti
    Copper Contributor

    Lola_CH we're experiencing the same issue, it started an hour ago, all calendars have no services or staff assigned to them. I'm just in the middle of changing to a new scheduling platform due to all the issues we've had with Bookings over the last 2 years. It'll definitely speed up the transition seeing as no-one has found a way to fix it. 

  • SaraJAlliant's avatar
    SaraJAlliant
    Copper Contributor
    We are experiencing this issue now. The team just noticed today that all of our Services have disappeared. It simply says 'There are no services configured.' Did you ever find a cause and were you able to recover anything?
    • Babu_Alagarsamy's avatar
      Babu_Alagarsamy
      Icon for Microsoft rankMicrosoft
      Can you please share a screenshot for this? Are services getting disappeared in Bookings admin page or from the self-schedule page? Did you try refreshing the page? Is it empty for every staff member in the calendar or just you?
      • SaraJAlliant's avatar
        SaraJAlliant
        Copper Contributor

        Babu_Alagarsamy There are no services shown for any of our 3 admins. We have several active services that candidates are booking interviews through. Candidates are still booking times, and we receive the emails, but cannot see the services at all. I have attached a couple of screen shots. 

  • Lola_CH sorry about this and there is no known issue around this.

     

    Did you check if any other staff member is able to locate these Bookings calendars? Are you able to access the self-schedule Bookings pages for these calendars?

     

    Regarding the availability, can you check and confirm that the setting is configured as expected at Bookings page level / service level / staff level and business info levels?

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