Forum Discussion
Bookings Not Sending out email notifications to the Users
We are testing out bookings and find it has potential. When I first tested it, I used my work email *(which is o365 account), but for demo testing, i have used by Yahoo and Gmail accounts and noticed I am not getting an email at either of them. I verified that both boxes and their spam folders are empty as well. I am getting the notification internally about the appointments but see nothing at either of those outside accounts?
Does anyone know why this would be occurring?
It has been happening for a while, but only ONE of today's clients received only ONE of their reminders!
I schedule 2 - one the day before, and one a few hours before.
I now have them copied to me as well, and of the 6 expected emails in the past 2 days only 1 was sent.
Is there a solution to this?
Thanks! :)
Barry Chapman II Did this get resolved? I'm here in 2020 testing it out and seeing the same issue(s).
Hi There.
No, sadly it is very rare for my clients to receive the email notifications. They all receive the original one when booking, but almost none of them (except on a rare occasion) receive the reminders. I have TWO reminders set (a day before and 2 hours before) and have myself copied in to the them. I get many of them (but not all), but the clients unfortunately don't... 😞
I hope it is fixed soon!!!
Barry Chapman II Same thing happening at my organisation. Emails get sent when entering in a personal gmail account, but none being sent whatsoever to our domain gmails.
